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CGI Client Global Insights Annually, CGI leaders around the world meet with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, spending, and investment plans. Our experts analyze the findings to provide a valuable global antenna for your industry—based on facts, not hype—and help you turn the resulting insights into actions that benefit your customers and citizens.

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Interactions worked closely with us from the start to ensure a successful implementation. Improve Customer Satisfaction Customer experience can make or break your brand. CGI Client Global Insights Annually, CGI leaders around the world meet with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, spending, and investment plans.

Our experts analyze the findings to provide a valuable global antenna for your industry—based on facts, not hype—and help you turn the resulting insights into actions that benefit your numbr and citizens. Fill out xgl survey here.

Drive digital transformation with our intelligent virtual assistants

Delight them with self-service that works. Speak to your worker Please give your service a call.

Our Intelligent Virtual Assistant IVA lets you truly engage with your customers on the channels of their choice, across their customer journey. Customers shouldn't have to change how they speak to get the service they need.

Help in a crisis

Stories also help us improve our services. Power, Forbes, and others. This improves agent productivity and value. The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered. It can reassure clntact inspire people who are in the same situation. We'll use your feedback to make sure we're giving you the right support.

Improve cx and reduce cost with conversational ai

From "Frustration" To "Satisfaction" Your best agent, at scale. Please contact the service directly.

Your response will help us find out what we should keep doing, and what we should change. We've put together a short survey that asks what you think about how our services are running at the moment. That's why Interactions technology understands and communicates at a human level, so people can talk or type naturally.

Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call vgl. The tedious nature of work makes agents bored, disengaged and burnt-out over time.

Eliminate Agent Churn Agent churn is one of the biggest challenges faced by contact centers. Moreover, our IVA is proven at scale to handle normal volumes as well as seasonal peaks, eliminating OPEX due to seasonal hiring and training. With our contacg expertise, you can speed up time-to-market and realize your ROI quicker.

We are working with Care Opinion - an independent website where people can share their experience of using different types of services. Our Conversational AI gives people the flexibility to communicate in their own words—regardless of language, accent, noise or complexity of their query.

With Interactions, you get: Increase Customer Engagement Your customers compare you to the best brands they interact with. Interactions Intelligent Virtual Assistant gives you the power to engage and delight customers with a personalized experience at every stage of their journey, across any channel. Discuss a partnership Speak to the marketing team Give feedback Feedback during coronavirus We'd like to hear about your experience of how our services are running at the moment. Elevate Agent Value The IVA takes over repetitive, mundane transactions such as data gathering, password resets, payment processing and more, leaving your agents to concentrate on revenue-generating tasks that require agent expertise like upsell.

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Just like a great agent, Interactions IVA turns every conversation into an opportunity to engage and delight, because it understands intent, responds like a human and reflects your brand persona. Interactions IVA can handle transactional or data-driven tasks and free up your agents to focus on what they really want to do — help customers who need personal attention. We would really fgl it if you could take a moment to fill it out.

Interactions clients are leaders in customer experience.

Backing you in uncertain times

If you would like to share your story on our website or social media, please choose 'Speak to the marketing team' from the options at the start of this form. Ask something else. Our enterprise clients are consistently recognized as CX leaders by J.